We are FUTURE FIT SPORT LTD, trading as Future Coach, a company within the Future Fit Group portfolio (Company number 16556190). Our registered office address is:
C/O Azets, Carnac Place, Cams Hall Estate, Fareham, Hampshire, United Kingdom, PO16 8UY
In this privacy notice we refer to ourselves as we, us or our. We are the Data Controller of the Personal Information we collect, hold and use about you.
You can contact us in any of the following ways:
We take the privacy and security of Personal Information seriously. This privacy notice explains how we collect and use your Personal Information.
We have appointed Sian Roberts as our Data Protection Officer. You can contact them using the details above.
This notice supplements any other privacy notices we may issue. It may be updated from time to time. The most recent update was made on 15 December 2025.
The table below outlines the types of Personal Information we collect, use and hold about you.
| General category | Types of Personal Information |
|---|---|
| Identity information | Name, previous names, titles, gender, marital status, date of birth |
| Contact information | Email address, postal address, phone numbers |
| Account information | Account login details including username and password |
| Payment information | Bank account details, card details and payment history |
| Transaction information | Details of services or digital content supplied, order history, returns |
| Survey information | Responses to surveys or feedback forms |
| Marketing information | Marketing preferences and communication choices |
| Website, device and technical information | IP address, browser type and version, operating system, time zone settings, device identifiers, usage data |
You may request our retention policy at any time.
The Personal Information we collect may vary depending on your relationship with us.
We may collect the following Special Information only when voluntarily provided by you:
We do not collect information relating to criminal convictions or offences.
We rely on the following legal reasons for processing Personal Information:
We process Special Information only where:
If you do not provide required Personal Information, we may be unable to supply our services.
Please notify us if your Personal Information changes.
You may withdraw consent at any time.
| Purpose | Legal reason(s) |
|---|---|
| Registering you as a customer | Contract Reason; Legitimate Interests Reason |
| Processing orders and payments | Contract Reason; Legitimate Interests Reason |
| Managing our contract with you | Contract Reason; Legal Obligation Reason |
| Audit and accounting compliance | Legal Obligation Reason |
| Record-keeping | Contract Reason; Legal Obligation Reason |
| Improving our services | Legitimate Interests Reason |
| Sending recommendations and communications | Legitimate Interests Reason; Consent Reason |
| Ensuring website operation | Legitimate Interests Reason |
| Analysing website usage | Legitimate Interests Reason |
We may anonymise Personal Information for statistical purposes.
We collect Personal Information directly when you:
We may receive Personal Information from:
We also collect technical information using cookies. See Section 13.
We may share Personal Information with:
Where a third party acts as a Data Processor, we ensure appropriate contractual protections are in place.
We do not sell or trade Personal Information.
If Personal Information is transferred outside the EEA, we ensure appropriate safeguards are in place, such as:
We do not use automated decision-making or profiling that produces legal or similarly significant effects. If this changes, we will notify you.
You have the right to:
We may ask for proof of identity when responding to your request.
You may receive marketing communications where you have consented or where we have a lawful basis. You may change your preferences or opt out at any time.
Opting out of marketing does not affect service-related communications.
If you are unhappy with how we handle your Personal Information, you may contact the Information Commissioner’s Office (ICO). Please contact us first so that we can address your concerns.
Our website may contain links to third-party websites. These websites may collect Personal Information and have their own privacy notices.
A cookie is a small text file placed on your device. The types of cookies we may use include:
We use cookies to:
You can refuse or delete cookies through your browser settings:
Further information: www.aboutcookies.org
Blocking cookies may affect website functionality.
| Cookie Name | Description | External Information |
|---|---|---|
| Google Analytics | Used to generate statistical reports on website usage. Data is stored by Google. | Google Privacy Policy |